BeVokal Seller Terms & Conditions

Effective Date: 21 May, 2025

Welcome to BeVokal, a platform dedicated to empowering India’s finest homegrown brands. These Terms & Conditions govern your relationship with BeVokal as a seller. By registering and listing your products on BeVokalStore.com, you agree to comply with the following terms:

1. Eligibility & Onboarding

• Sellers must be Indian entities or individuals offering homegrown or India-origin products.

• BeVokal reserves the right to verify identity, GSTIN, PAN, business registration, or Aadhaar before activation.

• Products must be authentic, legal, and compliant with Indian laws (e.g., BIS, FSSAI, Legal Metrology where applicable).

2. Product Listings

• Sellers must provide accurate product information, including:

  • Descriptions, pricing, SKU, weight/dimensions

  • High-quality images (no copyright violation)

• Listings must not include:

  • Counterfeit or replica goods

  • Inappropriate or restricted items (weapons, drugs, etc.)

• Products must reflect homegrown or made-in-India values (sourcing/local craftsmanship encouraged).

3. Order Fulfilment & Shipping

• Sellers may choose:

  • BeVokal-managed logistics (recommended)

  • Self-fulfillment (must update tracking info within 48 hrs)

• Orders must be dispatched within 2 business days unless otherwise specified.

• Delayed or unfulfilled orders may be penalized or delisted.

4. Returns, Exchanges & Defects

• Sellers must honor BeVokal’s 3-day return policy (unless exempted for hygiene/personalized/embroidered items).

• Return reasons may include:

  • Wrong item delivered

  • Defective or damaged product

  • Not as described

• In case of defect or damage, sellers will:

  • Bear the reverse logistics cost

  • Bear the 5% of total order as penalty.

  • Replace the item or issue a refund

• BeVokal mediates customer claims and reserves final decision rights to ensure platform trust.

5. Payouts & Fees

• BeVokal charges a commission, shared during onboarding.

• Seller payouts are processed in 24-48 hrs post expiration of refund days (if any).

• TDS @1% under Section 194-O will be deducted (until exempted) and Form 16A issued quarterly.

• Sellers are responsible for their own GST filings and invoicing.

6. Product Quality & Liability

• Sellers are fully responsible for:

  • Product authenticity

  • Compliance with safety and packaging standards.

  • Customer grievances regarding the product.

• Repeated quality issues or customer complaints may lead to suspension or delisting.

7. Taxes & Compliance

• Sellers must ensure:

  • Valid GST registration where applicable.

  • Compliant invoices are shipped with products.

• BeVokal will not be responsible for non-compliance penalties from tax authorities.

8. Brand Representation & Ethics

• Sellers must not misrepresent brand origin or quality.

• False "organic", "handmade", or "artisan" claims without proof may result in delisting.

• Sellers must align with BeVokal’s “Vocal for Local” mission and maintain brand integrity.

9. Delisting, Suspension & Termination

• BeVokal reserves the right to:

  • Temporarily suspend sellers for breach of policy.

  • Delist products with low ratings or high return rates.

  • Permanently ban sellers engaged in fraudulent or unethical practices.

10. Dispute Resolution

• BeVokal acts as the first line of mediation in disputes between sellers and customers.

• Legal disputes shall be subject to the jurisdiction of Noida, India.

11. Platform Rights

• BeVokal may modify these terms periodically.

• All intellectual property (logos, designs, platform UI) remains with BeVokal.

• BeVokal has the right to promote seller products on social, email, or paid ads without prior permission.

12. Our Shared Responsibility

BeVokal is more than a marketplace — it's a movement for India’s creators and entrepreneurs. We expect our sellers to:

• Uphold fair business practices

• Deliver exceptional experiences

• Collaborate in building a trusted ecosystem for Indian brands